Communication Support Service

The world can be a frightening place when you have problems using language. Things most of us take for granted – like reading a sign, ordering a coffee, or just having a conversation – become fraught with difficulty. For some, they are simply impossible.

Our Communication Support Service helps people with aphasia and other communication problems to cope. Led by the needs of the client, we provide a safe environment, peer support and practical tools to enable them to rebuild their confidence and develop new strategies for communicating.

We contact the client, usually within one week, to arrange an assessment visit. The service co-ordinator will assess the client’s needs and help them to set personal goals.

Clients are matched with trained volunteers who will work with them in their own home, providing one-to-one communication practice for an hour a week. These trained volunteers will also help people to take part in activities outside their home, either on a one-to-one basis or in small groups.

When somebody feels ready and able, they have the opportunity to move into a group setting.

Groups work on everyday communication skills – like giving the right money in a shop or signing letters. They provide a supportive environment for stroke survivors and carers to practise ways of communicating and conversation strategies, including pictures, symbols and gestures.

Groups also offer social opportunities and activities to build confidence and outside interests.

Our trained volunteers also provide individual support to those who prefer not to attend a group. They may accompany them on trips out or help them take part in activities on a one-to-one basis.

Eventually, many people develop the skills and confidence to move on – perhaps to one of our re-ablement and social inclusion services, or to become a volunteer offering peer support to new clients.

With regular reassessment, our support is available for as long as people need it.

Outcomes
• Enables people to find ways of communicating
• Reduces waiting lists for speech and language therapy
• Eases burden on speech and language therapists and supports their work
• Provides respite and support for carers
• Builds confidence and aids social reintegration
 

Return to the Life After Stroke Services model