Active Listening

This programme illustrates how we listen and what happens if we don't. Allowing the delegate to explore the differences between listening and counselling, enabling them to generate solutions.

Aims:

By the end of the session the delegate will have experienced the beneficial effects of active listening; understanding the difference between being a good or bad listener, having the expertise required to facilitate a good experience for the client and have gained the confidence to take these new skills back to the work place.

Objectives:

• to understand what ‘active listening’ is
• experience what happens when we don’t listen
• to look at rapport-building
• to have an understanding of the term “counselling”
• be able to assist people to ‘think it through’
• enable people to generate solutions
• develop an action plan and the next steps

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