Stroke Helpline and Information Service

Stroke helpline promotional posterIf you’ve been affected by stroke in any way, we’re here for you.

Whether you’re a stroke survivor yourself, a member of your family or a friend has had a stroke, you work with people affected by stroke, or you want to know how to prevent a stroke, please get in touch.

You may want to know more about stroke and its effects, what happens after a stroke or what help and support is available. You may have many questions, be looking for some information and practical guidance, or simply want someone to talk to. That’s where we can help.
 

Films about our service

How to contact us

Christmas & New Year opening hours

How we can help

Volunteer for us

When we are closed

 

You can find out more about our Stroke Helpline and Information Service by watching our films:

How to contact us

  • By phone: 0303 3033 100* (Monday to Friday, 9am to 5pm)

 

Christmas & New Year Stroke Helpline Opening Times

Our stroke helpline will be open as follows over Christmas and New Year:

Monday 22nd December - 9am to 5pm
Tuesday 23rd December - 9am to 1pm
Wednesday 24th December - closed
Thursday 25th December - closed
Friday 26th December - closed
Monday 29th December - 9am to 1pm
Tuesday 30th December - 9am to 1pm
Wednesday 31st December - 9am to 1pm
Thursday 1st January - closed
Friday 2nd January - 9am to 5pm

 

  • By email: info@stroke.org.uk (Please include your address so we can direct you to local support where available)
  • By post: Stroke Information Service, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire, B61 8RA.
  • By textphone: 18001 0303 3033 100
  • You can also get in touch through Facebook and Twitter.

If you think that you, or someone you know, is having a stroke, please call 999 immediately.

  • When the Helpline is closed or all our lines are busy you can listen to recorded information about stroke or request a free information pack. You will find more information and useful contacts below.
  • If English is not your first language you can speak to our helpline using a telephone interpreter via Language Line. This service does not cost you anything beyond the normal cost of your call.
  • You can order or download a small card with our stroke helpline contact details on.
  • If you would like to contact us to have your details removed from our mailing list please email contactus@stroke.org.uk ensuring that you include your first name or initial, last name and postcode so that we can accurately remove you from our database. Alternatively you can speak to us about the mailing list on 0300 330 0740.
  • Some calls to our Helpline may be listened to or recorded for training and quality purposes, please tell us if you would prefer this not to happen. All calls are confidential.
  • We are community members of the Helplines Partnership.Helplines Partnership

* Calls to 03 numbers are charged at no more than national rate calls to standard UK landline phone numbers starting with 01 or 02, and they must be included in your phone providers inclusive minutes and discount schemes in the same way. 

 

How we can help

  • We can listen and talk through your situation
  • We can give you information about stroke
  • We can make suggestions, explore the options available to you and guide you
  • We can tell you what can help with rehabilitation and recovery after stroke
  • We can tell you about the people and services that can support you and your family after a stroke
  • We can put you in touch with local and national organisations and services that can help 
  • We can tell you about the lifestyle changes you can make to reduce your risk of stroke
  • We can send you leaflets and factsheets with information about stroke 
  • We can direct you to further sources of information and useful resources

What our service does not provide

  • We are not trained counsellors and do not offer counselling, but we can listen
  • We are not medically trained and do not provide medical advice, but we can explain stroke in plain english and help you understand some of the medical jargon
  • We are not able to provide detailed financial and benefits advice, but we can provide general information about benefits and grants including our Life After Stroke Grant, and direct you to relevant sources of information
  • We are not legally trained and do not provide legal advice, but we can explain how to access advice from a legal professional
  • We are not able to provide an advocacy service, but we can search for  advocacy services in your local area
  • We cannot recommend specific products or services provided by others, but we can tell you where to find this information

How you can help us

Our Stroke Helpline and Information Service is looking for volunteers! If you could spare a few hours a week to make a real difference to people affected by stroke, gain new skills and get some great experience for your CV then why not contact us? We have a range of roles, from taking calls on our helpline, to responding to email enquiries, to helping our service run smoothly.

 

You will find full details of the volunteer roles within our Stroke Information Service available online:

For more information about volunteering for our Stroke Information Service please email helpline.volunteer@stroke.org.uk or call the Life After Stroke Centre reception on 01527 903 903.

 

When we are closed

If you suspect someone is having a stroke always use the FAST test and dial 999 immediately.

In a non-emergency situation please call:

Further useful contacts and information: