Stroke Helpline and Information Service

Stroke helpline promotional posterThe Stroke Helpline and Information Service is looking for volunteers! If you could spare a few hours a week to make a real difference to people affected by stroke, gain new skills and get some great experience for your CV then why not contact us? We have a range of roles, from taking calls on our helpline to helping us run smoothly. For more information, please contact: helpline.volunteer@stroke.org.uk or call 01527 903 903.

If you’ve been affected by stroke in any way, we’re here for you.

Whether you’re a stroke survivor yourself, a member of your family or a friend has had a stroke, you work with people affected by stroke or you want to know how to prevent a stroke, please get in touch.

You may want to know more about stroke and its effects, what happens after a stroke or what help and support is available. You may have many questions, be looking for some information and practical guidance, or simply want someone to talk to. That’s where we can help.
 

You can find out more about our stroke helpline and information service by watching our films:

How to contact us

  • By phone: 0303 3033 100* (Monday – Friday, 9am – 5pm)
  • By email: info@stroke.org.uk (Please include your postcode so we can direct you to local support where available)
  • By post: Stroke Information Service, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire, B61 8RA.
  • By textphone: 18001 0303 3033 100
  • You can also get in touch through Facebook and Twitter.
  • When the Helpline is closed or all our lines are busy you can listen to recorded information about stroke or request a free information pack.
  • If English is not your first language you can speak to the Helpline using a telephone interpreter via Language Line. This service does not cost you anything beyond the normal cost of your call.
  • You can order or download a card with the stroke helpline contact details on.
  • If you would like to contact us to have your details removed from our mailing list please email contactus@stroke.org.uk ensuring that you include your first name or initial, last name and postcode so that we can accurately remove you from our database. Alternatively you can speak to our team about the mailing list on 0300 330 0740.
  • Some calls to our Helpline may be listened to or recorded for training and quality purposes, please tell us if you would prefer this not to happen. All calls are confidential.
  • We are community members of the Helplines Partnership.Helplines Partnership

* Calls to 03 numbers are charged at no more than national rate calls to standard UK landline phone numbers starting with 01 or 02, and they must be included in your phone providers inclusive minutes and discount schemes in the same way.
 

How we can help

  • We can listen and talk through your situation
  • We can give you information about stroke
  • We can make suggestions, explore the options available to you and guide you
  • We can tell you what can help with rehabilitation and recovery after stroke
  • We can tell you about the people and services that can support you and your family after a stroke
  • We can put you in touch with local and national organisation and services that can help 
  • We can tell you about the lifestyle changes you can make to reduce your risk of stroke
  • We can send you leaflets and factsheets with information about stroke 
  • We can direct you to further sources of information and useful resources

What our service does not provide

  • We are not trained counsellors and do not offer counselling, but we can listen
  • We are not medically trained and do not provide medical advice
  • We are not legally trained and do not provide legal advice
  • We are not able to provide detailed financial and benefits advice, but we can provide general information about benefits and grants including our Life After Stroke Grant
  • We are not able to provide an advocacy service, but we can search for local advocacy services
  • We cannot recommend specific products and services provided by others, but we can tell you where to find this information

When we are closed

If you suspect someone is having a stroke always use the FAST test and dial 999 immediately.

In a non-emergency situation please call:

Further useful contacts and information: