On this page:
Information Governance toolkit 
Impact and satisfaction survey results
Stroke Helpline and Information Service
Compliments and complaints
Research and development 
Gender pay gap report 

Find out the results of our impact and satisfaction survey and how we're performing against Information Governance policies and standards. You can also read about our achievements in research and how we monitor the performance of our helpline against our service standards. 

Information Governance toolkit

We are required by our commissioners on an annual basis to complete an Information Governance toolkit. This Information Governance toolkit assesses us against the Department of Health’s Information Governance policies and standards.

All providers of NHS commissioned services, which includes us, have been required to have their Information Governance toolkit submission audited. The attached report summarises the results of our audit and confirms we are performing at an acceptable standard.

Stroke support satisfaction survey results

We monitor and evaluate the performance and impact of our services against our service standards to ensure we are providing the best possible support. 

Stroke Helpline and Information Service

We monitor and evaluate the performance of the Stroke Helpline and Information Service against our service standards to ensure that we are providing an excellent service.

Compliments and complaints

We welcome feedback and ensure we learn from complaints. Download a summary of our compliments and complaints.

Research and development

Since 1991 the Stroke Association has spent more than £40 million supporting vital stroke research.

Gender pay gap report

We believe in a diverse and inclusive organisation where everyone has equal access to opportunities. Here is our Gender Pay Gap Report 2017-2018 that also details what we have done and what we plan to do about our gender pay. 

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