On this page:
Our quality improvement plan 
Our commitment to you 
Our standards
Our quality marks 

We pride ourselves on providing high quality information and delivering an excellent service to those affected by stroke. Here you can read about our commitment to quality and our standards.

Our quality improvement plan

Our quality improvement plan sets our priorities and reports back on the last year for all our services. We'll continue to set priorities year on year and this plan will be communicated to all of our stakeholders.

Our commitment to you

  • We will listen to you.
  • We will provide you with an excellent level of service.
  • We will provide that service in a timely and friendly manner.
  • We will treat you fairly and sensitively. 

Our standards

  • Stroke Information Service - find out about our standards and our performance, as well as what people who've contacted our Stroke Helpline think of the service.
  • Research and development - read about our key performance indicators and how these enable us to monitor how we're doing as a department and make changes where necessary.
  • Stroke Training - the training we provide is based on the Stroke Specific Education Framework guidelines for training and is endorsed by the UK Stroke Forum Education and Training. 

Our quality marks

Customer Service Excellence is a government quality framework that we use to ensure that we provide an excellent level of customer service. The framework ensures that we listen, are fair and sensitive. It also ensures that we are friendly and provide our service in a timely manner.

Investors in People is a government standard that we use as an organisation to make sure our staff have the knowledge, skills and motivation to provide you with an excellent level of service.

Our stroke information publications have been awarded the Information Standard, which certifies that they are accurate, impartial, balanced, evidence-based, accessible and well written.‚Äč We are committed to providing high-quality information to people affected by stroke, health professionals and other members of the public.

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