• We changed the way we work to increase our impact - We updated the design of our new operating model and started to change our structures, processes and culture so we can extend our reach and impact for stroke survivors, be more agile and collaborative, and become more financially sustainable. 

  • We moved from office-based to more flexible working - In summer 2020 we made a decision to permanently close most of our offices. We have successfully disposed of 56 properties and saved £500,000 which we can reinvest in supporting more people. 

  • We shaped the culture we want to see – We are committed to nurturing a positive, collaborative workplace culture and have supported this by role-modelling desired behaviours, inviting people to try new ways of working, and celebrating evidence of positive change. 

  • We championed equality, diversity and inclusion – We have introduced unconscious bias training, strengthened our staff consultation group LINK with a greater range of diversity representatives, and agreed a plan to become more inclusive for stroke survivors working for us. We adopted a Welsh language policy to ensure we are delivering the right level of service to our Welsh-speaking supporters and stroke survivors. Our new Diversity and Inclusion and Health Inequalities Specialist roles will help us improve diversity and inclusion in our staff and volunteers, and better support people and communities facing health inequalities.

  • We engaged with our people – We regularly survey our volunteers and staff to understand what really matters, and to monitor engagement across the charity, ensuring that our people continue to feel enabled, connected and supported.

  • We nurtured leadership and learning – We have continued with our leadership development programme, an 18-month Chartered Management Institute Diploma course. We continue to make sure our staff are well trained with mandatory and compliance courses, including health and safety, running online.

  • We made mental health and wellbeing a priority – We have created a support network of accredited Mental Health First Aiders (MHFAs), with 56 trained so far. Every week, we offer mental health and wellbeing sessions that people can join remotely

  • We enhanced our IT and data handling - We improved the IT services we deliver, offering new ways to support our customers and our people while operating remotely. And we enhanced the security of our IT systems to ensure our systems can effectively manage our data and protect us from external risks.