Our approach to pay

We're committed to being open and transparent about the work that we do, the money we raise and how we spend it.

We have around 750 staff and 3,500 volunteers across the UK, including Jersey and the Isle of Man.

We believe the charity sector shouldn't and can't compete with the commercial sector on pay. However, we believe our pay structures should ensure we attract and retain people with the right skills and experience needed to operate a cost-effective and professional charity. Our executive team's pay is reviewed annually and is benchmarked with other charity salaries.

The Chief Executive is accountable to a board of volunteers. Our board of volunteers decide senior salaries and are guided by the principles set out in the report on Charity Senior Executive Pay from the National Council for Voluntary Organisations, which is also supported by the Charity Commission. This helps the board of volunteers to make sure that we're getting the best value for money on behalf of our supporters so that we can continue to deliver our charitable aims.

Performances of our Chief Executive and Executive Directors are assessed against the same criteria as all other employees as part of our annual performance and development reviews and pay award process.

For transparency and openness, we believe it is important to publish the details of our executive roles as follows:

  • Chief Executive Officer £148,103.55, which falls within the median salary range for the sector.

The salaries of our Executive Directors fall within a range of £94,000.00 and £113,254.05 depending on their experience and market benchmark.

Our Executive Director roles are as follows:

  • Executive Director, People
  • Executive Director, Locality Impact
  • Executive Director, Customer Experience
  • Executive Director, Finance
  • Executive Director, Strategy, Insight & Tech

More details on how we're governed and our finances can be found in our annual report and accounts.