On this page:
Our services 
Data Security and Protection Toolkit 
Stroke Helpline 
Our health information 
Driving improvements in treatment and care through stroke research 
Gender pay gap report  
Compliments and complaints 

We pride ourselves on providing high-quality information and delivering an excellent service to all those affected by stroke. Our commitment to you is that:

  • We'll listen to you.
  • We'll provide you with an excellent level of service.
  • We'll provide that service in a timely and friendly manner.
  • We'll treat you fairly and sensitively. 

On this page, you can read more about our commitment to quality and how we're performing against these standards. 

Our services

We monitor and evaluate the performance and impact of our commissioned services against our service standards to ensure we are providing the best possible support. The success of our commissioned services is measured through satisfaction surveys. Last year:

  • 97% of our survey respondents felt that they were provided with the information that they needed.
  • 93% of respondents felt that this information was easy to understand.
  • 99% felt that our staff were skilled, knowledgeable and approachable.

Read the most recent survey results below:

Data Security and Protection Toolkit

We're required by our commissioners to complete a Data Security and Protection toolkit on an annual basis. This toolkit assesses us against the National Data Guardian’s Data Security Standards.

All providers of NHS commissioned services, which includes us, have been required to have their Data Security and Protection toolkit submission audited. The attached report summarises the results of our audit and confirms we're performing at an acceptable standard.

Stroke Helpline

The performance of the Stroke Helpline is measured against our service standards to ensure that we're providing an excellent service.

  • This year, we answered almost 19,500 enquiries. This was an increase of 7% compared with last year. 
  • Last year, between 1 April 2018 and 31 March 2019, we answered 79% calls received during opening hours.

Read more about our Stroke Helpline quality and performance 

Our health information

We are committed to providing high-quality information to people affected by stroke, health professionals and other members of the public. 

Driving improvements in treatment and care through stroke research

Since 1991, the Stroke Association has spent more than £56 million supporting vital stroke research. This has improved care and treatment for stroke along the whole patient journey including emergency treatment, care in the community, and stopping stroke from happening. 

Find out more about our research successes

Gender pay gap report

We believe in a diverse and inclusive organisation where everyone has equal access to opportunities. Here is our 2020 Gender Pay Gap Report that also details what we have done and what we plan to do about our gender pay.

You can also view our Gender Pay Gap reports from previous years here:

Compliments and complaints

We welcome feedback and ensure we learn from complaints. Download a summary of our compliments and complaints.

If you need to raise a concern or provide us with suggestions, please do not hesitate to contact us.

Get in touch with a complaint or feedback

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