Crime and disorder policy
- Protection of the Stroke Association from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime.
Raffle and lottery campaigns
- The Stroke Association will refuse to be associated with any raffle or other gambling activity that may breach the laws.
Contractors and agents
- The Stroke Association will refuse to contract with any contractors or agents who we suspect may be associated with any potential or actual criminal activities.
- The Stroke Association will only use suppliers who are licensed by the Gambling Commission (External Lottery Managers), to run all or part of the Stroke Association’s raffles.
Stroke Association staff
- The Stroke Association will maintain ongoing monitoring of all staff, particularly with a view to their direct or indirect association with potential criminal activities.
- The Stroke Association will ensure that any actual or suspected criminal activities are immediately reported to the police and the Gambling Commission.
- Stroke Association staff involved in promoting raffles and lotteries will be trained to a satisfactory standard to ensure compliance with the Stroke Association’s gambling policies and procedures.
Prospective and actual raffle players
- Existing Stroke Association raffle players are not mailed with more than £36 of tickets in any Stroke Association raffle.
- Prospective (cold data) Stroke Association raffle players are not issued with more than £12 of tickets in any Stroke Association raffle.
- Requests for extra tickets are limited to a maximum of £48 per request in order to prevent tickets with an excessive value being sent to one address.
- Records are kept of the recipients of each ticket number to ensure that tickets are traceable.
- Detailed reports are available to help identify any instances of suspicious activity within Stroke Association raffles. Suspicious purchase trends are identified and investigated if they arise.
- Where payment is made by credit card, payments must be approved by the card issuer before entry to the draw.
- The Stroke Association will ensure that it reports any actual or suspected criminal activities to the police and to the Gambling Commission.
Policy on fair and open draws
- Draws are conducted at random using either a random number generator or using a blind draw.
- Winners results are published on our website, information is also included in letters sent out to players. Winner’s information is also available on request.
- Rules are published on our website, on entry forms and the reverse of raffle tickets.
- Printed versions of rules are available on request.
- We have a complaints procedure in place including an independent arbitration service.
- Any advertising and promotional material is clear and not misleading.
Policy to ensure children and other vulnerable persons are protected from harm or exploitation by gambling
The Stroke Association has taken steps to ensure that our lotteries do not attract young people. We have the following procedures in place to prevent under age players from participating in any lotteries promoted by us:
- On all cold data used by the Stroke Association, it is requested that all persons under 16 years of age are excluded from the list before being supplied for the use of our lotteries.
- It is illegal for individuals under the age of 16 to enter a lottery. We reserve the right to ask for proof of age from any customer and their accounts may be suspended until satisfactory proof of age is provided.
- Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
- We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.
- The minimum age of play is detailed on the back of all tickets and entry forms produced.
- Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on the reverse of all tickets and on all entry forms.
- Any player that is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.
- In the event that a request to cease mailing lottery packs is received from a vulnerable person’s carer, we would remove their details from our mailing database immediately. If the person has been sent a lottery pack as a result of their details being supplied to us through a cold list, we will give their carer details of how to have that persons details removed from the list owners mailing records as well.
- We may impose limits on the value of entries into a lottery that can be purchased by an individual.
Policy on socially responsible gambling
The Stroke Association has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:
- The GamCare helpline number and website address are included on all tickets for our lotteries, they are also listed on our website which includes further information on gambling. This section on our website is dedicated to encouraging people to gamble responsibly and recognise the signs of problem gambling.
- There is a restriction in place on the number of ticket books or lottery numbers that can be allocated to an individual. The maximum is five lottery books per person.
- Players can request a self exclusion from our database for further lottery mailings.
- Players can also request the number of books they would like for an individual lottery and also the number of lotteries they would like to participate in on an annual basis
- All relevant staff receive awareness training on problem gambling issues.