Based in Gateshead
We need one person to make regular phone calls to stroke survivors and carers who are being supported by the Gateshead Family and Carer Support Service.
About the role
The aim of these calls will be to check on the stroke survivor's progress, identify any additional needs, and signpost to other resources and offer reassurance.
You’ll accurately record, in writing, the details of any calls and highlight and report any issues or additional needs. You will input details of these calls and any other necessary information into a central database that holds the details of all our services.
What skills and experience do I need?
- Confidence using the telephone and have a good telephone manner.
- Excellent listening skills and are able to interpret and record complex information.
- The ability to use office equipment and basic IT skills.
- You're able to work without direct supervision.
You will gain practical experience of supporting people who have been affected by stroke and an understanding and awareness of stroke and its effects, as well as the challenges people face after stroke.
About the role
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Our specialist support, research and campaigning are only possible with the courage and determination of the stroke community.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.