Region
Salary
circa £13.39 per hour (inner London weighting £1.81 per hour or outer London weighting £0.96 per hour may be applied in accordance to where you live)
Closing date
Sunday, 21 August, 2022
Job type

Ref: S940 | Homebased UK Nationwide | Hours will be casual and offered according to the needs of our services

We’re ideally looking for former colleagues who worked with us as a Stroke Support Co-ordinator who would like to re-join us and work some flexible hours, under a casual contract, in our Bank Support Team. Our Bank team are part of an exciting project looking to provide resilience to our support services at times of limited capacity which currently impact our people and contract obligations.

Reporting to a Service Delivery Coach the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams

Key responsibilities will include:

  • Working with stroke survivors and carers to identify their needs, providing person-centred support which enables them to achieve their desired outcomes.
  • Deliver an effective service in line with our case management principles.
  • Effectively utilise a range of internal and external resources, in meeting the identified support needs of an individual.
  • Take responsibility for keeping yourself well, physically and mentally. Seeking the support of peers and your manager especially when complex or challenging calls test your resilience.

You will be/ have experience/have a proven record of (amend as appropriate):

  • Experience of providing person-centred support to vulnerable people or people with a disability or long-term health condition and their carers.
  • An effective listener with the ability to communicate clearly and effectively with a wide audience including anyone experiencing Communication difficulties, primarily via telephone but will also include written and digital methods such as video calls.
  • Experience of using technology and IT systems to record and maintain client data.
  • Emotionally resilient with the ability to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home.

To fulfil the role, you must be a resident in the U.K and have the right to work in the U.K.

We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.

Interested in this role?

Find out more by downloading the role profile for the Bank Support Coordinator role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience to bank.support@stroke.org.uk by midnight on 21 August 2022. Interview dates are to be confirmed.

Please confirm the role title and reference number within your application so we can ensure your application is sent to the relevant manager.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

We want to reduce barriers to inclusion. Help us understand who’s applying for and getting roles with us by completing our equal opportunities form. This helps us continue to identify anything that’s getting in the way for people looking to join us. This information does not form part of your application.

We are working to build a more diverse organisation. One where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

Still got questions?

Or drop us an email at recruitment@stroke.org.uk.

About Us

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. 

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference in people’s lives.  

To help us deliver our strategy and make a real difference, we are looking to recruit talented people for a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Share