Ref: S537 | Bromsgrove | 35 hours per week
We’re looking for an experienced and skilled Helpline Information Officer to join the Stroke Helpline team in our Bromsgrove office.
Based in Bromsgrove and reporting to one of two stroke Helpline Managers, you will provide information and support to people affected by stroke. This includes stroke survivors and their families, carers, professionals and members of the general public who make enquiries by telephone, letter and email. You will also work closely with the Stroke Helpline team to deliver the national stroke helpline and with colleagues across the organisation to deliver our corporate strategy.
The Helpline Information Officer will:
- Have experience of working on a public-facing helpline or information provision setting.
- Have demonstrable experience of providing high quality support and information to others, both verbally and in writing.
- Have excellent listening skills and the ability to provide empathy and deal with callers who may be distressed or angry while remaining emotionally resilient.
- Be able to work effectively as part of a team, sharing information, knowledge and insight to ensure delivery of a high quality service that supports our position as the leading UK stroke charity.
The current helpline opening hours are 9am-5pm Monday, Thursday and Friday, 8am - 6pm Tuesday and Wednesday and 10am-1pm Saturdays. We operate a shift pattern to cover these hours.
This is a 12 month fixed term contract.
Please complete and submit the application form. CVs will not be accepted. For assistance in completing the application form please refer to the guidance. For more information on how we use the information you have provided and the legal basis upon which we rely to process the personal information you have provided in this form, please see our job applicant privacy notice.
Email the completed application form to firstname.lastname@example.org by midnight on the closing date, 9 June 2019. Interviews are being held on 27 June 2019 and 28 June 2019.
The Stroke Association is an equal opportunities employer, to enable us to fulfil our responsibilities please complete the equal opportunities form and email it to email@example.com which is managed by our HR team. Do not send it with your application or send your application to this email address.
If you have any queries please email the HR team at firstname.lastname@example.org
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.