Anyone requesting to contact the Stroke Association via Live Chat will be responded to by a member of our Supporter Relations Team.

The Supporter Relations Team provides information about donations, events, face to face service, direct debits, and complaints and is an alternative to calling our Supporter Relations Team.

If you wish to make a donation to the Stroke Association, please follow this link: https://www.stroke.org.uk/  alternatively you can call the Supporter Relations Team on 0300 3300 740, we are unable to take donations via Live Chat.

If you want to talk to someone about Stroke or need information and advice about Stroke, please call our Helpline on 0303 3033 100.

If you think you are having a Stroke, please call 999 immediately.

Live Chat opening hours are Monday to Friday 10am – 4pm, however this is subject to change.

How does it work?

You will be able to see when the Supporter Relations Team is typing because the phrase 'The adviser is typing' will be displayed in the chat window. Their text will be displayed once they have finished typing.

When it appears, you can then type in your response. Once you have written your message, you'll need to press enter for the adviser to be able to see what you've written.

When you have finished your chat session, please press End Chat, at this point you will have the option to have the transcript of the conversation sent to you by email and at this stage you will be asked for the email address to have the transcript sent to you.

Please refrain from entering sensitive personal data such as medical information, bank details, credit card numbers, login details or any other information that could be used maliciously or fraudulently.

Transmission of data over the internet can never be guaranteed as secure. Please apply the same caution in using our live chat service as you would using any online service.

How quickly will you respond?

Sometimes it can take a little while for the adviser to type back their message to you, so please don't worry if you don't get an immediate response. You'll also need to keep the window open while they are typing otherwise you may miss out on their response.

If the Live Chat service is closed

If the Live Chat Service is closed, please send us an email to supporter.relations@stroke.org.uk and we will respond when we are next open.

What information can we see about you

Live chat transcripts (copies of any conversations you have with us via live Chat) are stored electronically for 12 months for training, evaluation, and for reviewing the levels of caller satisfaction. We can only see your name and email address if you decide to disclose this on Live Chat. 

Exclusion

We can exclude a Live Chat user if they become abusive, threatening, use inappropriate sexually explicit language or tries to prevent the service being used effectively by others.

Privacy Policy

The Stroke Association respects your privacy. We are committed to protecting your personal information and to being transparent about the information we hold about you. This privacy notice explains how we use and keep your personal information safe, tells you about your privacy rights and how the law protects you.

Please see our privacy policy:  https://www.stroke.org.uk/about-us/terms-and-conditions/privacy-policy  for further information.