If you’ve been affected by stroke, we’re here for you
Whether you’re a stroke survivor, a member of your family or a friend has had a stroke, you work with people affected by stroke, or you want to know how to prevent a stroke, please get in touch.
Call our Stroke Helpline now on 0303 3033 100 or email us at email@example.com
You may want to know more about stroke and its effects, what happens after a stroke, or what help and support is available. You may have many questions, be looking for some information and practical guidance, or simply want someone to talk to. That’s where we can help.
If you think that you, or someone you know, is having a stroke, please call 999 immediately.
We’re changing the way we work
We’re changing the way we run our helpline so we can offer a better service to people affected by stroke. We’re increasing the size of our team and preparing to change our opening hours so we’re available at times that better suit our callers.
Contacting us at this time
These changes will be introduced next year. In the meantime, until the end of October our service will be open as follows:
Monday, Thursday and Friday: 9am-5pm
Tuesday and Wednesday: 9am-1pm
We’re sorry if this means it takes longer to speak to a helpline officer, but please know that we’re working to build a better service for people who need us.
If your call requires follow-up work, or you have emailed us, our team of helpline officers will aim to respond within five working days.
You can contact us by:
Phone: 0303 3033 100*
Post: Stroke Information Service, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire, B61 8RA.
Textphone: 18001 0303 3033 100
Social Media: Visit the Stroke Association's Facebook and Twitter
* Calls to 03 numbers are charged at no more than national rate calls to standard UK landline phone numbers starting with 01 or 02, and they must be included in your phone providers inclusive minutes and discount schemes in the same way.
Please note: To check the quality and consistency of our service, and for learning and development purposes, from time-to-time staff and volunteers will listen in to calls and read written enquiries. We also sometimes record calls for this purpose. Please feel free to tell us not to if you are not comfortable with this. All staff and volunteers are bound by our strict confidentiality policy. For further information see our terms and conditions.
To keep our number to hand, why not download our stroke helpline card.
Out of hours contacts
When the Helpline is closed, or all our lines are busy, you can listen to recorded information about stroke or request a free information pack.
If you suspect someone is having a stroke always use the FAST test and dial 999 immediately.
In a non-emergency situation please call:
- NHS 111 (England) - 111
- NHS 24 (Scotland) - 111
- NHS Direct (Wales) - 0845 46 47
- GP out of hours service (Northern Ireland) - See website for phone numbers for each area
Other useful sources of information and support include:
- Samaritans provide condidential, emotion support, 24 hours a day, 365 days a year. Talk to them any time you like, in your own way and off the record, about whatever’s getting to you. Call the Samaritans on 08457 90 90 90 or email firstname.lastname@example.org
- For anyone in Northern Ireland who is experiencing any kind of distress of dispair, the Lifeline helpline service is available 24 hours a day, seven days a week, on 0808 808 8000.
- Find other helplines through the Helplines Partnership online directory.
- Find out more about stroke and download our vast range of publications.
- Search for Stroke Association support and stroke clubs in your local area.
- Visit our online discussion forum Talkstroke to communicate with other people affected by stroke, share stories and experiences, and provide each other with support.