IMPORTANT UPDATE

Due to office closures, please contact us by email wherever possible to ensure we’re able to respond. You can find our email addresses below. Please make donations or pay in fundraising money online where possible. At this current time, the processing of any donations made by post may be delayed.

We're here to help. Please get in touch with us if you need information, support or if you have a general query. We look forward to hearing from you.

Stroke Helpline

For advice, support and information about stroke, call our dedicated Stroke Helpline on 0303 3033 100 or email helpline@stroke.org.uk. Check our opening hours here.

Supporter care

For help making a donation or fundraising, call our friendly supporter care team on 0300 3300 740. The line is open from 9am to 5pm, Monday to Friday. Messages can be left outside office hours and a member of our team will call you back as soon as they are available. You can also email supportercare@stroke.org.uk.

If you need to write to us, our address is:

Supporter Care Team
Stroke Association
1 Sterling Business Park
Salthouse Road
Northampton
NN4 7EX

Contact us on social media

If you don't feel like talking on the phone or emailing us, you can direct message us on our social media accounts Facebook or Twitter. We'll usually get back to you within two working days.

For anything else, please take a look through the options below.

I need stroke support and information

We provide information, support and advice to help those affected by stroke. We have a number of services for both stroke survivors and carers:

  • Our Stroke Helpline can help with practical and emotional support and is a place for information about stroke. You can call 0303 3033 100, lines are open Monday – Saturday (please visit our Helpline page for opening hours). You can also email helpline@stroke.org.uk.

  • We have a number of stroke support services across the UK, as well as many stroke clubs and groups that are run by volunteers. Find one in your area today. 

  • My Stroke Guide is a trusted online support tool filled with easy-to-read information, advice and videos. The content will explain everything you need to know after a stroke. It also features an online chat forum where you can speak to other stroke survivors about their recovery and stroke-related topics.

  • Visit the What is stroke section of this website to access high-quality information about stroke and life after a stroke. It features our extensive publications library, where you'll find a range of useful guides and factsheets to download in PDF format or large print Word format, as well as other accessible formats and different languages.

I want to order stroke leaflets, posters and resources

We have a range of leaflets, information guides, resources and gifts available in our shop

For any enquiries, please call 01604 687 724 (9am-5pm Monday to Friday) or complete this form.

I want to make a donation

Visit our donations page or call 0300 3300 740 for details on making a one-off donation or set up a regular payment. You can also pay in your fundraising money. If you'd like to pay in your money by post please send cheques to:

Supporter Care Team
Stroke Association
1 Sterling Business Park
Salthouse Road
Northampton
NN4 7EX

If you want to change your direct debit details or find out where to make your cheques payable to, our donation FAQs page has all the information you need.  

I want to fundraise for you

Visit our fundraising section for events you can take part in or other ways you can fundraise for us. If you need any help or have your own fundraising idea, please contact our supporter care team on 0300 3300 740 or email supportercare@stroke.org.uk.

I want to volunteer with you

For more information about volunteering with the Stroke Association, and to apply, visit our volunteering pages.

I want to update my address or contact preferences

Please call us on 0300 330 0740 or email supportercare@stroke.org.uk to update your address or change how we get in touch with you.

I want to contact the Stroke Association in Scotland

To contact the Stroke Association in Scotland, please email: scotland@stroke.org.uk 

Or you can write to us, free of charge. Address your letter to:

Freepost Stroke Association Scotland.

I want to contact the Stroke Association in Wales

To contact the Stroke Association in Wales, please email info.cymru@stroke.org.uk

Or you can write to us, free of charge. Address your letter to:

Freepost Stroke Association Wales.

I want to contact the Stroke Association in Northern Ireland

To contact the Stroke Association in Northern Ireland, please email: ni@stroke.org.uk

Or you can write to us, free of charge. Address your letter to:

Freepost Stroke Association Northern Ireland.

I want to complain or leave feedback

Our complaints and feedback page has all the details you need to raise a concern or provide us with feedback. 

I want to talk to someone about stroke research

To talk to someone about stroke research, please email research@stroke.org.uk.

I want to contact your press office

To contact our media team, please call 0207 566 1500 during working hours and 07799 436008 for out-of-hours queries. Alternatively, you can email us at press@stroke.org.uk. Specific press officer details can be found in our Media Newsroom.

I want to contact your finance team

All supplier invoices, statements and queries should be emailed to apinvoices@stroke.org.uk. We will endeavour to respond to your queries within fourteen working days.

All customer queries and remittance advices should be emailed to accountsreceivable@stroke.org.uk. We will endeavour to respond to your queries within seven working days.

I want to speak to someone in your HR team

To speak to our HR team, please email hr@stroke.org.uk

I'm having technical issues with your website

If you spot a broken link, can't find a page, or have a technical issue with one of our websites, please email us at website@stroke.org.uk.

If you are having technical problems using My Stroke Guide or need help with signing up, please email us at mystrokeguide@stroke.org.uk.

I want someone to talk to my group about stroke and the Stroke Association

If you want someone to come and talk about stroke, please contact supportercare@stroke.org.uk or call 0300 3300 740.

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