Our Stroke Helpline is a place for information and support. If you or someone you know has been affected by stroke, or you want to know more information on how to reduce your risk of a stroke, please get in touch.
Call our Stroke Helpline now on 0303 3033 100 or email firstname.lastname@example.org.
If the helpline is closed, you can use our out of hours contacts.
We may be experiencing a higher number of calls than usual. If you don't get through, please do try again. Afternoons tend to be quieter.
You can also log on to My Stroke Guide. Our online support tool lets you speak to others affected by stroke, and provides trusted advice, information and support 24/7.
Updated open hours
To look after our team during the pandemic and to make sure we continue to be here for you, we’re making some temporary changes to our opening hours.
From Tuesday 4 May until further notice, our Stroke Helpline will be open:
- Monday to Friday: 9.00am – 5.00pm
- Saturday: 10.00am – 1.00pm
Regular open hours
- Monday, Thursday and Friday: 9am – 5pm
- Tuesday and Wednesday: 8am – 6pm
- Saturday: 10am – 1pm
- Sunday: Closed
We provide information about stroke and its effects, what happens after a stroke, or what help and support is available. You may have many questions, be looking for some information and practical guidance, or simply want someone to talk to. That’s where we can help.
If you think that you or someone you know is having a stroke, please call 999 immediately.
If your call requires follow-up work, or you have emailed us, our team of Helpline Officers will aim to respond within five working days.
You can contact us by:
Phone: 0303 3033 100*
Post: Stroke Helpline, Stroke Association, 1 Sterling Business Park, Salthouse Road, Brackmills, Northampton, NN4 7EX
Textphone: 18001 0303 3033 100
Social Media: Facebook and Twitter
*Calls to 03 numbers are charged at no more than national rate calls to standard UK landline phone numbers starting with 01 or 02, and they must be included in your phone provider's inclusive minutes and discount schemes in the same way.
Please note: to check the quality and consistency of our service, and for learning and development purposes, we will occasionally listen in to calls and read written enquiries. We also sometimes record calls for this purpose. Please feel free to tell us not to, if you are not comfortable with this. All staff and volunteers are bound by our strict confidentiality policy. For further information, see our terms and conditions.
To keep our number to hand, download our stroke helpline card.
Out of hours contacts
When the helpline is closed, or all our lines are busy, you can request a free information pack.
If you suspect someone is having a stroke, always use the FAST test and dial 999 immediately.
In non-emergency situations, please call:
- NHS 111 (England) - 111
- NHS 24 (Scotland) - 111
- NHS Direct (Wales) - 0845 46 47
- GP out of hours service (Northern Ireland) - See website for phone numbers for each area
Other useful sources of information and support include:
- Samaritans provide confidential, emotional support, 24 hours a day, 365 days a year. Talk to them any time you like, in your own way and off the record, about whatever’s getting to you. Call the Samaritans on 116 123, or email email@example.com.
- For anyone in Northern Ireland who is experiencing any kind of distress of despair, the Lifeline helpline service is available 24 hours a day, seven days a week, on 0808 808 8000.
- Find other helplines through the Helplines Partnership online directory.
- Find out more about stroke and download our vast range of publications.
- Search for support and stroke clubs in your local area.
- Visit My Stroke Guide - our online stroke community and support tool for everyone affected by stroke.