Why do services have to be commissioned for the public to be able to have access to them?
Our Stroke Support services can only be made available to residents in commissioned areas due to the funding, resources and infrastructure required to set up and deliver a service in a locality.
A service I would like is not available in my area. Can I arrange for this service to be paid for privately?
Our Stroke Support services are not currently available privately, but you can choose private health treatments for stroke. More information, including organisations which can assist you in your search for a safe and reliable private treatment, is available in our private treatment factsheet.
How can I find out if a service is in my area?
Our services across England, Wales and Northern Ireland are funded by Health or Social Care (free to the public) and may differ depending on where you live (Please note: our approach in Scotland is different, as we work in partnership with other organisations to develop services which meet the needs of local communities).
Find out what support is available in your area.
How can I make a complaint/comment about a service in my area?
We know that sometimes things go wrong. If you’re concerned about or unhappy with any aspect of our service, please let us know as soon as you can, so we can look at ways to put things right. We aim to deal with any problems quickly and efficiently. Here’s the best way to get in touch with us to resolve your complaint:
As a first step, we suggest that you raise the issue informally with your Stroke Association Coordinator or your local office. We will do everything we can to put things right. However, if you are not happy with the response you get or would like to make a formal complaint, please contact us using the details below:
Call: 0203 873 5738
Stroke Association House
240 City Road
I am a commissioner. Where can I get more information about these services?
If you would like more information about our Stroke Support services, please contact us at email@example.com
- Stroke Recovery Service leaflet
- Communication Support leaflet
- Emotional Support leaflet
- Post-Stroke Review leaflet
If you are a stroke survivor, family member, friend or carer who would like to know more about stroke or what support is available, please contact the Stroke Helpline.