We have answered a number of frequently asked questions regarding our Stroke Support services below. If you don't find the information you are looking for here, please contact us at services@stroke.org.uk

Why do services have to be commissioned for the public to be able to have access to them?

Our Stroke Support services can only be made available to residents in commissioned areas due to the funding, resources and infrastructure required to set up and deliver a service in a locality.

A service I would like is not available in my area. Can I arrange for this service to be paid for privately?

Our Stroke Support services are not currently available privately, but you can choose private health treatments for stroke. More information, including organisations which can assist you in your search for a safe and reliable private treatment, is available in our private treatment factsheet.

How can I find out if a service is in my area?

Our services across England, Wales and Northern Ireland are funded by Health or Social Care (free to the public) and may differ depending on where you live (Please note: our approach in Scotland is different, as we work in partnership with other organisations to develop services which meet the needs of local communities).

Find out what support is available in your area.

How can I find out more about applying for a Life After Stroke Grant?

Find out how to apply for a grant by emailing Grants.External@stroke.org.uk

You can also ask for support from your Health, Social Care or other professional contact (such as an Occupational Therapist, Health Visitor, Citizen’s Advice Bureau) and they will apply on your behalf. 

Find out more about Life After Stroke Grants.

How can I make a complaint/comment about a service in my area?

We know that sometimes things go wrong. If you’re concerned about or unhappy with any aspect of our service, please let us know as soon as you can, so we can look at ways to put things right. We aim to deal with any problems quickly and efficiently. Here’s the best way to get in touch with us to resolve your complaint:

As a first step, we suggest that you raise the issue informally with your Stroke Association Coordinator or your local office. We will do everything we can to put things right. However, if you are not happy with the response you get or would like to make a formal complaint, please contact us using the details below:

Call: 0203 873 5738

Email: quality@stroke.org.uk

Postal address:
Quality
Stroke Association House
240 City Road
London
EC1V 2PR

I am a commissioner. Where can I get more information about these services?

If you would like more information about our Stroke Support services, please contact us at services@stroke.org.uk

Stroke survivor with a Stroke Association support worker

Further information

More information regarding each of our services can be found by accessing our factsheets avaliable via the links below. Or you can contact us by emailing services@stroke.org.uk

If you are a stroke survivor, family member, friend or carer who would like to know more about stroke or what support is available, please contact the Stroke Helpline.

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