About Stroke Association Connect

During the coronavirus (COVID-19) pandemic, people affected by stroke are being discharged from hospital sooner. Stroke survivors and their families need support, now more than ever. Stroke Association Connect is here to help.

Supported by NHS England and NHS Improvement, this service has been developed for newly diagnosed stroke survivors. When they’re discharged from hospital, we’ll get in touch to see how they’re getting on, making sure they know they’re not on their own after their stroke. We'll offer reassurance, assistance with immediate concerns, and connection to ongoing support.

What does this service provide?

We provide:

  • An outreach phone call from one of our trained Stroke Association Connectors, who will provide essential reassurance, identify and support with any immediate concerns and connect people to ongoing support that they can access at any point in their recovery journey.
  • The offer of a second outreach call one to four weeks later.
  • Regular follow-on information, via email or post, to support recovery.
  • Connection to other Stroke Association support as needed, including peer support.

How can patients access Stroke Association Connect?

Following a rapid test phase in April and May 2020, we are now encouraging referrals from all areas across England where there is no existing Stroke Association Stroke Recovery (or equivalent) Service.

This service is also available in certain areas of Scotland and Wales - please contact us for more information.

Setting up your Trust

If you have not previously made referrals to Stroke Association Connect, we'll require some simple information to get your Trust set up on our system. Please email strokeassociation.connect@nhs.net with the below details. As soon as you have done so, you can start to refer to the service. Thank you.

  • Name of referring Trust/Team.
  • Geographical area covered.
  • Key contact (name and email address) - This is someone who will champion the service locally and act as a key contact for the team for updates, queries, etc.
  • Nominated email address - Where urgent clinical concerns arise, we will use this email address to contact you.
  • Nominated telephone number - As above.

Making a referral

People affected by stroke will need to be referred to the service by their discharging NHS team. You can download and complete the simple referral form below, and securely send it to strokeassociation.connect@nhs.net.

Resources

The following Stroke Association Connect resources are available for your team to watch, download and print:

  • Stroke Association Connect Overview: more information about the service, including service objectives, design and evaluation.
  • Webinar: A recording of a webinar providing more information about how the service works, how it’s being evaluated and how to sign up.
  • FAQs: responses to common questions about Stroke Association Connect.
  • Patient information: a handy information flyer to share with the patients you refer to the service.
  • What professionals need to know: a handy information flyer for teams referring into the service.
  • Referral information: a short overview of the Stroke Association Connect referral pathway.
  • Pilot Evaluation Summary: a short overview of what we learnt during the pilot phase.

Monthly updates

Our Stroke Association Connect monthly newsletter is sent out to NHS Teams across the UK, and contains updates about the service. View the latest edition below.

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